A chatbot is a software that can act like a human being by conducting communications, online conversation, as well as even personal interactions. These are all used to increase sales and facilitate the user experience on social media networks like Facebook, LinkedIn, Twitter, and Google+.
Chatbots are either an in-house (that is, created by Facebook) or third-party software, which is conversational in nature. It uses conversation and conversational prompts to help customers interact with the business, making a purchase or using services. The experience a chatbot provides can be so human and real, that many customers feel they have come face to face with a real person, as they interact with their chatbot.
Chatbots can be either automatic, which means they perform tasks based on predefined patterns or automated, which can perform tasks without any human input, but have different conversation styles and use different languages to communicate. There are even chatbots, which are completely artificial, although this has been heavily criticized by some professionals who believe they are unable to accurately read natural human language.
Over the years, Facebook has built up quite a strong reputation for its chatbots, mostly due to their remarkable and complete conversion rates. With the growth of Facebook's user base, as well as in-line with other social media platforms, the number of chatbots available has significantly increased.
Some companies who provide Facebook integration have worked out ways of converting the vast amount of data Facebook has on hand, and it makes sense to do so. If your users interact with you and need you to interact with them, you need to be able to interact with them.
So it becomes imperative to build a chatbot with which to interact with your clients to simplify and facilitate interaction with your contact information. In order to do this, many social media platforms offer functionality for website content, which can help you do this. This enables Facebook or other platforms to pull information from a web page and turn it into a conversational voice that will allow you to input all the necessary information, no matter what your users type in.
Nowadays, many business owners have begun to use these chatbots to automate the way they operate and build relationships on social media sites. They also realize that you can build relationships on social media through developing relationships with your customers.
The age of Facebook chatbots has grown with the growing popularity of social media networks. With the advent of the social media platform, which allows people to speak and communicate with each other online, and the availability of mobile apps, it is now possible to speak to your customers on the go.
Your Facebook Messenger Bot can be your best tool for building your customer base, as it can act as your virtual assistant and direct your customers to do their bidding through various forms of communication. This will be very important if you want to grow your business as you already have customers that are in need of your services.
You may be thinking of hiring a SEO expert to optimize your Facebook page or LinkedIn profile. However, hiring an expert is expensive and usually not worth the expense.
This is where a good social media platform will help you to build a social network and a strong presence on these social media platforms. Your customers will be delighted and will begin to flock to your business as they can talk with your Facebook Chatbot on these platforms, as well as connect with your customers through blogs, articles, videos, and other platforms.
Whether you are an online retailer, a service provider, or an affiliate marketer, you will notice how Facebook has become a vital part of the business world. Take the time to start conversing with your customers and understand how these new chatbots can help you bridge the gap and grow your business.